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2.1 Based on 40 reviews
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  • Customers like
    • Entire experience they were great 1
    • Satisfied with my decision 1
  • Customers don't like
    • Sales approach 6
    • Have not solved my problem 3
    • Sales 2
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We will never refer anyone to Castle Windows. every time we call, they have one excuse after another. We've called & put in a complaint to the better business bureau after we had 50 windows installed. They ordered the wrong windows for the bathrooms. They didn't caulk around all of the windows & we had to put in a claim for bulging walls because of water damage. A seal broke on one of the windows & they have been here 3 times for this window. ... Read more

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When we stated we wanted to wait until making a decision the salesman became very rude and argumentative. He would not take no for an answer or accept that we wanted to think about it (which turned us off to the company even more). He wouldn't leave our house and got very mean. He would not leave us any information or a quote either. We wanted to get numbers from different companies and compare, after dealing with castle and how rude they... Read more

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A salesman named Daryl came out on 8/6/16 and did not have any identification on him. He did not give me a written quote on doors, only verbal. Not a professional way to do business. Dot Heise

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They have a lifetime guarantee on their windows. Literally that is only for the glass windows. Don't bother even calling if anything else is wrong. They will tell you they are sending someone out to fix it but no one ever shows up. We had bent frames on our porch screens from them. Never did anything to fix them. We had trouble with a window going up and down. Came and put a band aid on it. Screens that don't go all the way down, did nothing... Read more

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Rude, over bearing. Would never use them. Prices ridiculous. Sales team needs to go to classes'!!!!

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The salesman was named Robert and he took me thru every step. I got 2 estimates the day before (I'll admit he came on strong at first) but there windows are top of the line. Not only that they beat out the two estimates from the day before. The lifetime warranty is what really sold me. I loved the fact the window was custom-made for my home and not picked out in aisle 9 at one of the major retailers. My son threw a baseball thru one of the... Read more

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Suck place to get windows To much noisy gets in cost way to much

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Door was not aligned properly and correctly originally.Water seep out from bottom.Door stopper was not installed always hit by the wall. I called many time, service guys came back & forth many time even they don't know why they are here, they touch one finger, took pictures stating someone will come do this next time than ran away, I wait almost a year but problem still there. The door trim is different its not same as other window trim &... Read more

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Had an appointment with Dave for a free estimate to replace the 22 windows in my home before I move to Florida. I wanted a mid priced steel reinforced, double-paned window, foam insulated, with a half screen.This was simple to me. We liked the window, he showed us, but we had to ask him repeatedly to get it from the car. The company sounded good but we just couldn't get to measuring and pricing with in the first hour. I was not in for the long... Read more

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Their strong arm sales tactics are brutal. I had to kick the guy out of my house because he wouldn't take no for an answer

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