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2.1 Based on 40 reviews
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  • Customers like
    • Entire experience they were great 1
    • Satisfied with my decision 1
  • Customers don't like
    • Sales approach 6
    • Have not solved my problem 3
    • Sales 2

I had problems and the screen fell out of the window. I am 60 years old and since it is a double window I was having great problem putting it back in. After numerous calls I got an appt in 11 days. Customer service is horrible! It would have taken someone 10 minutes but they did not have anyone available to help me. They said this was easy to do yet I guess it was not easy to do for me. Did someone say customer service was great????? Not me!... Read more

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Made the mistake of looking for prices on their website. Filled out their survey and now they're calling me all day, every day, weekends, during work hours, etc. I've had to block their number (s) because they will try with one # and when i dont answer, call back using another one. At this point I'm feeling harrassed and about to report them to BBB!

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We were considering calling them for an estimate but based on the MANY negative reviews we will RUN not walk away. They ran an ad in a local mail piece and it caught our eye. Have never heard of them but their ad sounded really good. I NEVER do anything unless I first do my online do diligence thankfully. Could not believe the amount of such dissatisfied customers. Surprised they can even do any business. I wonder just how many good people just... Read more

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We will never refer anyone to Castle Windows. every time we call, they have one excuse after another. We've called & put in a complaint to the better business bureau after we had 50 windows installed. They ordered the wrong windows for the bathrooms. They didn't caulk around all of the windows & we had to put in a claim for bulging walls because of water damage. A seal broke on one of the windows & they have been here 3 times for this window. ... Read more

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When we stated we wanted to wait until making a decision the salesman became very rude and argumentative. He would not take no for an answer or accept that we wanted to think about it (which turned us off to the company even more). He wouldn't leave our house and got very mean. He would not leave us any information or a quote either. We wanted to get numbers from different companies and compare, after dealing with castle and how rude they... Read more

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A salesman named Daryl came out on 8/6/16 and did not have any identification on him. He did not give me a written quote on doors, only verbal. Not a professional way to do business. Dot Heise

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They have a lifetime guarantee on their windows. Literally that is only for the glass windows. Don't bother even calling if anything else is wrong. They will tell you they are sending someone out to fix it but no one ever shows up. We had bent frames on our porch screens from them. Never did anything to fix them. We had trouble with a window going up and down. Came and put a band aid on it. Screens that don't go all the way down, did nothing... Read more

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Rude, over bearing. Would never use them. Prices ridiculous. Sales team needs to go to classes'!!!!

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The salesman was named Robert and he took me thru every step. I got 2 estimates the day before (I'll admit he came on strong at first) but there windows are top of the line. Not only that they beat out the two estimates from the day before. The lifetime warranty is what really sold me. I loved the fact the window was custom-made for my home and not picked out in aisle 9 at one of the major retailers. My son threw a baseball thru one of the... Read more

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Suck place to get windows To much noisy gets in cost way to much

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