Product: Castle Windows Window Warranty Clear all filters (0 of 4 reviews match)
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We had nearly all our windows replaced with Castle Windows nearly ten years ago. The pricing was good - we thought - and the quality seemed OK. Installation was quick and went without issue. Until today, everything was fine. My wife pulled one of our bedroom windows to...
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3.1
Product
Castle Windows Window Warranty
I liked
  • Quality of product
I didn't like
  • Lack of followup warranty service
#1175981
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Castle Windows Window Warranty Review

Castle window don't honor they contract of life time repair and replacement. My lock is broken. They refuse to repair it saying I'm not a customer with them anymore and they don't have me on file anymore. I would have to pay for service and parts.
1.0
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Customer service
Product or Service Quality
Service Scheduling
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Warranty
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Castle Windows Window Warranty
#1023570
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Castle Windows does not honor lifetime warranty's .It is a joke on the consumer!!..I have used Castle Windows on several of my real-estate properties..Now it comes time to have a repair done according to their lifetime warranty, however I was told that particular...
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Anonymous
Inna Innes

Just run in same problem. I was told I have to pay for service to come out to my house 165$ fee with some repair included and they do not want sent me letter or any document...

1.0
Product
Castle Windows Window Warranty
#986631
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I got 2 estimates the day before (I'll admit he came on strong at first) but there windows are top of the line. Not only that they beat out the two estimates from the day before. The lifetime warranty is what really sold me. I loved the fact the window was custom-made...
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Anonymous
Farkles

I bough my windows in 1992 but my lifetime warranty is no good because they do not have my name in their system. The company in Richmond closed and they say they just use the ...

4.7
Product
Castle Windows Window Warranty
I liked
  • Satisfied with my decision
#874357
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