Most helpful review

Customer service sucks

If I knew how these guys operate I would not have used them...They cannot make appointments, they put us on schedule, then we were not scheduled for that day, then we were scheduled for that day. Then on the day: the truck broke down-reschedule. Removed the window dressings for the second time, couch, another vacation day. These guys are the worst, I hope the windows are worth the *** service.

User's recommendation: Find someone else.

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ID
#3980137 Review #3980137 is a subjective opinion of poster.
Location
White Plains, New York

They suck nothing fits

Poor customer service door side lights panel screws broken no one can take correct measurements will be 1 year this July to get my front door bad bad bad do not recommend themloo

User's recommendation: Look somewhere else.

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ID
#3655218 Review #3655218 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Verified Reviewer
New Reviewer

Stripping on back order

Representative from Castle contacted me and informed me the stripping was still on back order. Stated she would forward my email to the factory for a response and would get back with me. Told her hoped it was before winter set in again.
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ID
#3648580 Review #3648580 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania
Pros
  • Good windows
Cons
  • Slow in getting product
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Hole in screen

When my replacement windows were installed. They failed to notice *** in a screen in my dining room. Your representative, Corey Woodman, was in the area and stopped by to see if everything was okay. I mentioned the hole in the screen that they failed to notice during installation. He advised me to contact you folks. When this repair is made, could you folks show me how to remove windows and screens for cleaning. Thank you for your assistance. Maureen Lester 204 Glenview Ave. Stroudsburg pa. 570-421-****
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ID
#3626305 Review #3626305 is a subjective opinion of poster.
Location
Wilkes Barre, Pennsylvania
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

No warranty

We bought Castle windows in Minnesota and they will not warranty them in this state? We have 2 windows that need replacement because of a bad seal. We were told when we bought them they had a lifetime warranty!

User's recommendation: Do not buy Castle windows in Minnesota.

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ID
#3596756 Review #3596756 is a subjective opinion of poster.
Location
Lindstrom, Minnesota
Cons
  • Poor managerial resolution of issues
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service