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sales rep came to unprepared-no business cards, no catalogs and pricing only good for today. Said it is company policy not to email a quote or leave copy of quote, Also smelled like cigarette smoke and 3 hours later house still reeks. Bad mouthed competition rather...
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Company wrote 0 public responses to the review from Nov 28.
#1410020
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Resolved
Salesman Chuck in Northern NJ Morris County 2010 was an *** hole, high pressure. I already knew the windows were good from my research but he had to go on with his sales pitch. Windows are excellent. Installers were great, workmanship good. Windows are 8 years old, no...
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Company wrote 0 private or public responses to the review from Sep 25.
#1365952
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Castle Windows - Horrible

Lies lies lies, they keep lying to us... Been having problems from the start!!! I deeply regret ever dealing with them!!!
Company wrote 0 public responses to the review from Sep 25.
1.7
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Additional Fees
Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Warranty
#1365381
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I need 4 windows replaced. All he talked about was his warranty and he ran down everyone else. $3500.00 for 4 windows seems a bit much as far as I'm concerned. I'm glad I googled them. I have read many of the complaints here. The only valid point he made was the...
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Company wrote 0 public responses to the review from Aug 02.
Anonymous
Hank

Ordered and paid 4K deposit on 8 windows, with Aug 24 installation date. Now Sept 24, finally showed up. No permit, no license, no insurance. Sent them away, called their offi...

#1319371
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We had windows installed back in 1999 and they were life time warranty I call Tuesday of this week as was told are are running about 6 weeks out and I would get it replaced. Today I call and is the total opposite there Berlin, ct location went out of business and they...
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Company wrote 0 private or public responses to the review from Jul 20.
Anonymous
Anonymous

As a follow up to my post. I was told I did not have Castle windows installed however every one has the CASTLE name on the locking device!!!! Interesting. Next thing they will...

Anonymous
Steven Ross

Purchased windows in CT from Castle Windows in early 2000. Called in 2014 and requested some replacement parts. Had no problem getting parts sent to me. Called recently and wa...

1.0
#1308716
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Dont trust CASTLE WINDOWS. Purchased windows for entire house. Install looks bad and one window was installed with broken frame. Windows work poorly. Now windows are loosing gas and turning colors. Called castle to repair my window and they sent a repairman down. He...
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Company wrote 0 private or public responses to the review from Jul 11.
1.0
#1301155
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Castle windows called today. My replacements are finally there after a wait of 2 months. They did give me a date to come and install them. Aug. 25th. another 2 months away. That is a total of 4 months to replace damages that are under guarantee. Really very...
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Company wrote 0 public responses to the review from Jun 29.
#1291878
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I have called every 2 to 3 wks. for up dates. I am told they are on the way, they are here somewhere, they need to be checked out, we will call you. I have spoken to 3 people so far, however the last lady was very condescending in her replies to my questions. This is...
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Company wrote 0 private or public responses to the review from Jun 27.
3.0
I didn't like
  • Guarantee
#1289861
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Castle Windows give you the HARD SELL, then, when you have a major problem that I had, they refuse to make good on it. When my windows were installed, the bozos who did the installation never caulked the tops of ALL of the windows. Every time it rained, i had to use...
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Company wrote 0 public responses to the review from May 08.
Anonymous
Mike

I had the same exact problem and had them send not only a couple of stupid kids who broke my siding but a subcontractor bozo who Kane and caulked again without fixing the prob...

1.2
#1250607
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Castle Windows - Place is a joke!!!l lmao

Ask for a quote wife works late told them i woukd be home for quite by 6pm would not do quote unless both of us was were home DID NOT WANT OUR BUSINESS IF UNLESS WE WERE BOTH HOME told them never mind i'll go somewhere else reply thats fine with us because not giving you a quote must not need the business my advice don't waste your time with this company!
Company wrote 0 public responses to the review from Apr 03.
1.0
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Customer service
#1225412
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