Castle Windows
Castle Windows Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Castle Windows has 2.0 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good product, If u like waiting fooling around delays perfect, Measurer that came out gave good real information that helped me.
Cons: Bad workmanship, Have not solved my problem, Poor customer service follow up.Recent recommendations regarding this business are as follows: "Read reviews.", "First Warning sign: Parks in your Driveway", "Run", "Be careful!", "I would and have recommeded Castle".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Castle Windows has 2.0 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good product, If u like waiting fooling around delays perfect, Measurer that came out gave good real information that helped me.
Cons: Bad workmanship, Have not solved my problem, Poor customer service follow up.Recent recommendations regarding this business are as follows: "Read reviews.", "First Warning sign: Parks in your Driveway", "Run", "Be careful!", "I would and have recommeded Castle".
Most users want Castle Windows to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Castle Windows Reviews
"Because it took 10 months to get it right."
I ordered windows in August2023 installed January 2024. There was a problem with the fit of one, they wanted to fill. I said no, I paid for a window that fit....
"No warranty"
We bought Castle windows in Minnesota and they will not warranty them in this state? We have 2 windows that need replacement because of a bad seal. We were...
Wayne, New Jersey
Because it took 10 months to get it right.
I ordered windows in August2023 installed January 2024. There was a problem with the fit of one, they wanted to fill.
I said no, I paid for a window that fit. Supposedly they ordered a new window. In February they brought a window, the exact same size as the one that didnt fit. If it wasnt for Brad I would probably gotten a lawyer.
He seemed to be the only one that knew what he was doing. He came remeasured correctly.
Finally got the window replaced June2924. I really wouldnt recommend them.
User's recommendation: Read reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
My windows (whole house) have been leaking and constantly need repairs since day one.
I had all new windows installed 1/2020 by castle , 2/2024 my windows are still leaking and I have damage to my house. I wish I NEVER called them.
I have requested for my money back so I can have them replaced but I dont think that will EVER happen. It is very frustrating and very sad that I spent so much money to be put in this situation and NO ONE cares
- No pros
- Poor installation
Preferred solution: Full refund
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Treated like crap
I was trying to get several company's to get prices for a door and picture window. But they decided because my wife was not there they would come back at another time and when I told them they don't need to because my wife who works full time is not going to sit through several sales calls.
We would make a decision on what info I get from the different companies such as Price, quality, warrenty. Shawn told me that I was not going to tell them how things would proceed. When I called the company they just backed up their sales team. I can only imagine what they would be like once they got a deposit.
I would highly recommend that you stay away from Castle Windows when looking for windows.
Their motto is "They are always right". Stay away
- Customer service
Preferred solution: Apology
Merchantville, New Jersey
WORST EXPERIENCE IN MY LIFE
The salesman tried to bully and guilt me into signing a contract when I specifically advised I only wanted an estimate. Unprofessional, disgusting and disrespected in MY own home.
Totally disregarded my NO in signing his contract. Wanted a down payment and proceeded to order me to run to the bank, give him a credit card, give him all the cash I had in the house. TOTALLY Crossed My boundaries. I owed him no explanations, but he kept on with his harassment.
How he doesn't get paid for travel time. Taking full advantage of my being a widow. Or as he put it. Your husbands dead.
I'm shocked I just sat there and listened to his self-absorbed whining on how he's 80% on closings. How he already took $2k off the price. Also, the prices I'm seeing for your windows. I was quoted double the price.
Maybe that's why he became so belligerent.
You Lost 18 windows+doors and his commission. Hope I deflated his Narcissistic ego.
User's recommendation: First Warning sign: Parks in your Driveway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
Poor warranty
We noticed water on my sill of the double window. I called for service a tech came out looked at damage and said an appointment would be made.
Received call this morning only to be told I had to pay $350 to be paid before appointment could be made!
They stated it had leaked for a while and we never called for service! We never called because we never saw it! Just be careful using them!
I always gave good reviews but no more! I was about to order two new doors but it wont be Castle this time!
User's recommendation: Be careful!
East Brunswick, New Jersey
Kenny repaired 2 windows and the service was excellent!
Kenny completed repairs on 2 windows and the service was excellent. I would recommend the Castle they are..
User's recommendation: I would and have recommeded Castle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newington, Connecticut
Incompetent Customer Service
WIndows are descent. Customer service is horrible.
Over time, the screens have become severely worn and have a lot of tears and holes. This should be no problem, right, the windows come with a lifetime warranty. Unfortunately, the customer service team of a window company can't seem to handle the simple task of replacing window screens. I've been warned that trying to replace them myself will cancel the lifetime warranty.
I've scheduled four service visits over the past two+ months, which have been canceled for various reasons. The screens are still not replaced or repaired and despite speaking with countless customer representatives, I have no clear date on when they will be fixed.
- Quality and service
Preferred solution: Deliver product or service ordered
User's recommendation: Warning. Be prepared for inept and ineffective customer service.
White Plains, New York
Customer service sucks
If I knew how these guys operate I would not have used them...They cannot make appointments, they put us on schedule, then we were not scheduled for that day, then we were scheduled for that day. Then on the day: the truck broke down-reschedule.
Removed the window dressings for the second time, couch, another vacation day. These guys are the worst, I hope the windows are worth the *** service.
User's recommendation: Find someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unsatisfied with customer support
Company fixed the issue and I have been provided with product replacement. They came today to replace the tracking on the slider. And the workers did a much better job than the last..
A year a go I had a slider put in. Workers scratched the tracking and the door while installing.
I'm still waiting for the track scratches to be resolved after 1 year. I'd be satisfied with replacing the track but they don't really want to go that route. Offered me 100 dollars and I said no. This slider is a 3500.00 door.
I work hard for my money. This shouldn't of taken this long and still not resolved.
- Nice products
- Have not solved my problem
- Poor communication with customer i had to call for updates
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lindstrom, Minnesota
No warranty
We bought Castle windows in Minnesota and they will not warranty them in this state? We have 2 windows that need replacement because of a bad seal. We were told when we bought them they had a lifetime warranty!
- Poor managerial resolution of issues
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy Castle windows in Minnesota
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Shawangunk, New York
Horrible Experience
Ordered New bay window July 10, 2021 Estimated Start date was 10/10/2021. We never heard anything from them, so we called in December just before Christmas and asked for our money back 2400.00 down payment they wanted to open our walls 12/23/2021 and 01/03/2022 which we declined to cold.
We set a date for 03/25/2022 when it would be getting warm again, well it was a great day warm sunny, we received no call back when we called them and asked if they were coming and lost a day of work on top of it. Still have not heard from them. Their go-to excuse was the factory, however when we bought them their salesman said they had their own factory and made their own windows locally.
Also, they were ready to do it 2 days before Christmas and 2 days after new years, so I would think the window was ready. I do not appreciate being taken for stupid
- Unethical
- Poor customer service
- Not honorable company
Preferred solution: Full refund
User's recommendation: Stay as Far away from these folks as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilkes Barre, Pennsylvania
Hole in screen
When my replacement windows were installed. They failed to notice *** in a screen in my dining room. Your representative, Corey Woodman, was in the area and stopped by to see if everything was okay. I mentioned the hole in the screen that they failed to notice during installation. He advised me to contact you folks.
When this repair is made, could you folks show me how to remove windows and screens for cleaning.
Thank you for your assistance.
Maureen Lester
204 Glenview Ave. Stroudsburg pa. 570-421-****
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Pennsylvania
Stripping on back order
Representative from Castle contacted me and informed me the stripping was still on back order. Stated she would forward my email to the factory for a response and would get back with me. Told her hoped it was before winter set in again.
- Good windows
- Slow in getting product
Preferred solution: Deliver product or service ordered
Voorhees Township, New Jersey
Poor customer service
I ordered windows from castle twice. One window is flawed and the second cracked right after installation.
I called numerous times and was told the windows were ordered but due to COVID they were having difficulty getting materials.
I was told this company built their own windows! If they can't get windows how are they still selling windows
- Do not back up their warranty
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Run don't walk away from Castle windows. I ordered windows and one had a manufacturing defect and the other cracked within weeks of installation. I live in NJ and the windows are made in Ohio. I have waited over a year and a half for Castle Windows to replace these windows. Every excuse in the world is given Covid, Manpower shortage, difficulty getting parts.Yest they offer a lifetime guarantee, however, that is offered because it takes a lifetime for Castle Windows to fulfill the window Warranty. On my latest try to receive my replacement windows customer service called me, told me my windows were in, they set an appointment and I took off from work. I received a call the day of installation and was told the installers forgot to load one of the windows on the truck. I told them to come and install one of the windows. When they came to my home the installer said the window was measured incorrectly (they did the measuring). The installer told me the windows came be in in 2 weeks but the customer service is poor. The installer told me he would put the order in again. It has been months and still no windows. Next step is Better Business Bureau.
Baltimore, Maryland
They suck nothing fits
Poor customer service door side lights panel screws broken no one can take correct measurements will be 1 year this July to get my front door bad bad bad do not recommend themloo
User's recommendation: Look somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hope, Rhode Island
Don't recommend this company
Customer service issues very bad,, no one answers for service issues.. i dontthink twiceIve tried to resolve an issue that happened a year ago and still not resolved by your company.
My slider tracking got scratches on it from installation. Been talking to George but still not resolved.
Please help me with this. Been long enough.
Suzanne ducharme
- Nice product
- Quality and service
- Bad workmanship
- Poor communication with customer i had to call for updates
Preferred solution: Let the company propose a solution
User's recommendation: Think twice!
About
Castle Windows is an American producer of windows and doors. The company was founded 30 years ago in Mount Laurel, New Jersey. The list of products includes double hung windows, awning windows, blow windows, garden windows, basement hopper windows etc. The company also manufactures storm doors, patio slider doors, castle French doors etc. All products are custom made. Castle’s solutions are the following: side and top expander system, double strength glass, metal chassis, and cap-stock application. Castle Windows was recognized by the industry’s trade magazine "Qualified Remodeler". Some donations to Food Bank, Toys for Tots and needy families were made by the company in 2010 and 2013. Castle Windows accepts American Express, Visa, Discover, and Mastercard.
Castle Windows is ranked 36 out of 481 in Windows and Doors category
USA
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