Castle Windows

What a disappointment I had inquired on their website to get a free estimate to replace exterior double doors that were on the side of the house/basement. The company contacted me quickly and an appointment was set up for the following day great!

From the time I spoke with that person to the time of the appointment, I received four (4) calls from Castle who were reaching out because I inquired about a free estimate. I had to tell each one that YES, I have an appointment scheduled. Unfortunately the New Jersey office (where the initial inquiry goes) and the Mechanicsburg/Harrisburg office do not communicate.

Ok that was annoying but I can look beyond that. Appointment time.

I will forego his name, but the Castle rep, upon telling him to come on it, walks right past me, into the kitchen, and sits down with his briefcase/computer bag like he was setting up shop. No words spoken after introducing himself while his head was on swivel looking all around. Oh geez, what have I done. As he sat down I said the door is in the basement and suggested we go down there.

His response was OK, Im just looking. I then said You scoping out the place? While it was a joke, I literally think he was IN FACT scoping out the place. While he was pulling out his tablet, notebook, etc., I informed him that I only want a quote on the door and that I didnt want this to turn into another Anderson Window experience where they want you to sign a contract on the spot.

I told him specifically I am obtaining quotes from multiple companies and I would NOT be signing anything today. He ignored that and started going into detail on the options even though I had told him I wanted to get a quote on a slider and double door no customization as the door leads to an unfinished basement and is on the side of the house.

We finally get downstairs where he has no measurement tape. The whole time he is looking around although the door is right in front of him. And let me tell you the door is jacked.

The framing is rotting, door is rusting, and his guy asked is there a reason why you want to replace the door? what? I asked if he was going to take measurements and he stated I will get to that. I was growing extremely frustrated as I continued to inform him, just get the measurements so I can get an estimate.

I also had only carved out 30 mins for the appointment as I had a hard stop due to a meeting (work from home).

Back upstairs we go, he goes on to detail the doors, etc. and multiple times mentioned how the door is easily broken into I can get in with a crowbar. At this point, my blood is boiling. I kept saying to myself how can I get this guy out of my house.

After 25 mins of him jabbering on about nothing I cared about, I told him to get his stuff so we can get measurements of the door. He picks up the measuring tape and starts walking toward the basement but I say no, bring all your stuff down so you can head out from there. He was not happy with that response but did in fact get his stuff and go to the basement. Once there, he did measurements (and I will use that term loosely) and jotted down some notes.

After a couple of minutes of silence and him doing I-dont-know-what, I ask did you get everything you need to provide me a quote? And I dont need the quote right at this moment, I would prefer you email it to me. That was not their process apparently they dont email quotes. what?

He was getting extremely frustrated with me as he mentioned that it sounded like I need a handyman/contractor vs a window and door company, adding that I needed a hourly guy and he works on commission. Gotcha! I agreed to get him out even though I already had 2 local and reputable door/window companies come out. He finally left through the basement.

I was 3 mins late to my meeting.

Never again will I ever contact Castle, nor recommend them to ANYONE.

Not only did I sound like a broken record telling him that I didnt want a sales pitch and that I already know what brand door they use and informed him of the doors I wanted quotes on (including color and knobs), I started feeling very uncomfortable with our interaction and I wanted him OUT of the house - from his initial entrance to his constant looking around to his repeated comments about how easily it is to break in. AVOID AVOID AVOID!