441 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I had set up for a free estimate at my home. However became very ill and called to cancel and sent email on the morning of the scheduled afternoon estimate.

I talked with someone twice and both said we have cancelled your visit. I said once I feel better I will call to reschedule. That afternoon at 2pm the guy shows up, someone else answered my door because I was upstairs ill. I told the person that if that was someone from the castle windows place, to advise him the appointment was cancelled three times.

When he proceeds to tell the guy what I said, the guy tells him he can still do. my friend tells him to wait at door and my friend comes to the bottom of my stairs to holler upstairs hey this guy said he is here for the windows, I said to tell him it was cancelled and I will rescheduled once I feel better. By the time my friend proceeds to tell him, mind you I am half naked in my bedroom door way upstairs the rep: Richard Pietrowitz has made his way through my home and to the bottom of my stairs and is hollering to me, let's call them and see. I'm like I know you didn't just walk across my cream almost white carpet in your shoes, we never walk on my carpet, he said well no one told me to take my shoes off, mind you no one told him to come in and no one told you to come and look upstairs and talk to me either, or to come from the front door while my friend was talking to me, he was very pushy and walked through my home without being invited.

I told him to get off of my carpet with his shoes on, but he didn't listen he still stood at the bottom of mystairs and was like well lets call them about your cancelled call, I thought I was having a stroke. I said you need to get off of my carpet and go back by the door and he didn't, he was insisted on getting his point across and would not listen, then I asked my friend to just put him out of my home, he still was trying to get his point across, I thought I was going to have to call the police. finally this man left, I was stressed out and my blood pressure shot so high I could not do anything but rest the rest of the day on top of my feeling ill already. Finally we were able to get this guy to leave my home.

He came into my home uninvited as well as was a very pushy sales person. I told him that I would reschedule, I told the person in the office when I felt better I would reschedule. After he left I sent a nasty email to the company explaining everything to them. apologized for my cursing but tried to get them to understand what this guy put me though and how I felt violated.

I received a call late that after noon, I didn't answer I was to upset and again around 8:30am the next day, to early to answer, still trying to get myself together. so around 11ish or so I received another call. I thought it was somone to apologize, your not going to believe this, this girl had the nerve to act like she knew nothing and said I am calling you to reschedule your appointment. my bp shot back up and my head began to throb and my chest tightening, I said did you all get my email about my complaint , all she said was yeah we got it , I was like and your calling to reschedule my appointment, I can't believe they didn't even care that this sales person had violated me.

I asked that she please not call my phone again and if interested I would call back.

they didn't care what their sales person had came into my home without being invited as well as came to my steps and I was half dressed and this man didn't care, he just kept going and when asked to remove himself from the carpet he didn't and when asked to leave my home, he didn't just leave. so i'm complaining, tried to complain to the company and they don't care , so putting it out here.

Reason of review: sales person, customer service not listening.

Preferred solution: Let the company propose a solution.

Location: 109 Gaither Dr, Mt Laurel, NJ 08054, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Castle Windows Reviews

  1. 67 reviews
  2. 34 reviews
  3. 11 reviews
  4. 8 reviews
  5. 8 reviews
Castle Windows reviews