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Dont trust CASTLE WINDOWS. Purchased windows for entire house.

Install looks bad and one window was installed with broken frame. Windows work poorly. Now windows are loosing gas and turning colors. Called castle to repair my window and they sent a repairman down.

He did measurement and told me all the gas had leaked out causing the color. He then told me that I had to sign a paper stating that they were not responsible for the windows. I refused. So now they tell me that I no longer have a warranty and have to pay for repairs.

They have worked on my windows because they either wouldn't open or stay open. But now that it is replacing a window they voided my warranty.

I was given a lifetime warranty which is why I purchased them. Please beware poor quality and warranty is worthless.

Product or Service Mentioned: Castle Windows Window.

Reason of review: Warranty issue.

Company wrote 0 private or public responses to the review from Jul 11.
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